We’d like to make it easier for retailers to try the unique products on our marketplace, so we offer free returns for your first order from a brand on Abound. You’ll have 60* days after you place an order to return all or part of your shipment.
To start a return, visit the order you'd like to return items for and click "Return Items." All returns must be shipped to a returns processing center designated by Abound, using the shipping label we provide you. Abound will cover the cost of shipping to our processing center, and your refund will be processed (excluding inbound shipping costs) once our team has verified the condition of the items.
Was your order damaged on arrival? Not too fast! Don't initiate a return, follow our damaged order process instead.
We cannot accept returns on customized items, consumable food items (including pet food), items that have been used, or items that are not in perfect condition. All returns must be shipped to our designated returns processing facility.
*Abound Holiday Promotion will grant Net 90 terms. Those with net terms on Abound will be given 90 days to return products after you place an order. This promotion begins August 26th, 2020 and will only be available for a limited time.