If a retailer receives a damaged or defective item in their order, or if their order is incomplete on arrival, you will be responsible for the replacement or the refund (excluding commission). Before Abound Support processes the complaint with the brand, Abound requires the retailer to provide photos and a description of the issue for verification purposes. We strongly encourage brands to purchase shipping insurance for all sales on Abound.
- Am I reimbursed for my shipping costs?
- Does the retailer pay for shipping?
- Lead times and estimated shipping dates
- What if my products are damaged during shipment?
- How does Abound manage returns?
- What does Abound do with my returned items?
- Does Abound support returns for all product types?
- Do you support international vendors?